Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Crown & Silk Hair Co. By accessing our website and purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

Crown & Silk Hair Co. reserves the right to refuse service to anyone for any reason at any time.

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have obtained permission from a parent or guardian to use this website.

You may not use our products for any unlawful or unauthorized purpose.

2. Products and Services

We strive to display our products, descriptions, colours and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colours.

All products are subject to availability.

We reserve the right to discontinue any product at any time without notice.

3. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payment must be received in full before an order is processed and dispatched.

4. Order Acceptance

Once an order has been placed, you will receive an order confirmation email.

Receipt of an order confirmation does not guarantee acceptance of the order.

Crown & Silk Hair Co. reserves the right to cancel or refuse any order due to product availability, pricing errors, suspected fraud, or any other reason deemed necessary.

5. Shipping and Delivery

Delivery times provided on our website are estimates only and may vary depending on courier services, supplier processing times, customs clearance, and other factors beyond our control.

Crown & Silk Hair Co. is not responsible for delays caused by courier companies, customs authorities, or circumstances outside our reasonable control.

Risk of loss passes to the customer upon delivery.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to the nature of human hair products and hygiene considerations, certain items may not be eligible for return once worn, altered, washed, customised, or if the lace has been cut.

Please refer to our Return & Refund Policy for full details.

7. Accuracy of Information

We make every effort to ensure information on our website is accurate and current. However, we do not guarantee that all information is complete, accurate, or free from errors.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

8. Intellectual Property

All content on this website, including logos, images, graphics, text, product descriptions, branding, and website design, is the property of Crown & Silk Hair Co. and may not be copied, reproduced, distributed, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Crown & Silk Hair Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

12. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on our website.

It is your responsibility to review these Terms periodically.

13. Contact Information

For questions regarding these Terms of Service, please contact us:

Crown & Silk Hair Co.

Email: support@crownandsilkhair.co.za

South Africa