Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Crown & Silk Hair Co.

We are committed to providing premium-quality human hair products and a luxury shopping experience from order placement to delivery.

Order Processing

All orders are processed once full payment has been received and verified.

As many of our products are sourced specifically for each customer order, processing times may vary depending on product availability and supplier fulfillment.

Typical processing time: 2–5 business days

Orders are not processed on weekends or public holidays.

Delivery Timeframes

Once your order has been processed and dispatched, estimated delivery times are:

South Africa

Standard Delivery:
5–10 business days

Total estimated timeframe from order placement:
7–14 business days

Delivery times are estimates and may vary due to supplier processing times, courier delays, weather conditions, customs inspections, public holidays, or other factors beyond our control.

Shipping Fees

Shipping fees are calculated at checkout and depend on your delivery location and order size.

From time to time, Crown & Silk Hair Co. may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Customers are responsible for providing accurate shipping information at checkout.

Incorrect Addresses

Crown & Silk Hair Co. is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply before the order can be resent.

Delayed Deliveries

While we work with trusted suppliers and courier partners, delivery dates cannot be guaranteed.

Crown & Silk Hair Co. shall not be held responsible for delays caused by:

  • Courier service disruptions
  • Customs inspections or clearance delays
  • Weather conditions
  • Public holidays
  • Strikes or labour disruptions
  • Events beyond our reasonable control

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Please provide:

  • Your order number
  • Photographs of any damage (if applicable)
  • A description of the issue

We will work with the courier company to investigate and resolve the matter as quickly as possible.

Contact Us

For any shipping-related questions, please contact:

Crown & Silk Hair Co.

Email: support@crownandsilkhair.co.za

South Africa